March 27, 2021 / Nirav Shah
Zammad is a helpdesk or customer support web-based ticketing system. It is free and open-source. It has an API for integrating your telephone system into incoming and outgoing calls.
Some features of Zammad are:
Below is the console of Zammad
So let’s get started with how to install and configure it.
rpm --import https://artifacts.elastic.co/GPG-KEY-elasticsearch echo "[elasticsearch-7.x] name=Elasticsearch repository for 7.x packages baseurl=https://artifacts.elastic.co/packages/7.x/yum gpgcheck=1 gpgkey=https://artifacts.elastic.co/GPG-KEY-elasticsearch enabled=1 autorefresh=1 type=rpm-md"| sudo tee /etc/yum.repos.d/elasticsearch-7.x.repo yum install -y elasticsearch /usr/share/elasticsearch/bin/elasticsearch-plugin install ingest-attachment systemctl start elasticsearch systemctl enable elasticsearch
Step 2 Install Zammad on the system through yum
# yum -y install epel-release wget # wget -O /etc/yum.repos.d/zammad.repo https://dl.packager.io/srv/zammad/zammad/stable/installer/el/7.repo # yum -y install zammad
Step 3 Check the status of Zammad Server
# systemctl status zammad # systemctl status zammad-web # systemctl status zammad-worker # systemctl status zammad-websocket
Step 4 Verify the PostgreSQL and Nginx service both are running and are up
# systemctl status nginx # systemctl status postgresql
Step 5 Configure Nginx for the Zammad. Edit the below file and enter your System public IP address.
# vi /etc/nginx/conf.d/zammad.conf # systemctl restart nginx
Step 6 In the last, check for the firewall and SELinux.
Step 7 Go to the browser and access the Public IP address of your system. And on the details screen provide username and password as per your requirement.
Step 8 After the successfully configuring Zammad you are able to see below screen. Now this is where you are able to create User, Role, Ticket and do much more
We hope that the above blog will help you to install and configure Zammad on Centos7. It will be same for most of the linux distributions with little to no change. In case you are having trouble with installation and configuration of Zammad on a linux system and want professional help, connect with us and we will get everything sorted out.
As a Director of Eternal Web Private Ltd an AWS consulting partner company, Nirav is responsible for its operations. AWS, cloud-computing and digital transformation are some of his favorite topics to talk about. His key focus is to help enterprises adopt technology, to solve their business problem with the right cloud solutions.
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