Software Development Services  ·  AWS Advanced Tier Partner

IT Support & Maintenance Services

Eternal offers a full spectrum of application design, development, maintenance and tech support services — with the flexibility of engagement models that match how your team already works.

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15+Years of
experience
100%Reviews &
ratings
15+AWS
certified
99+Happy
clients
Why it matters

Keep Your Systems Running,
Without the Worry

Peace of mind matters as much as uptime. Here's what our maintenance and support engagement takes off your plate.

Business Continuity

We take accountability for keeping your entire operation running without glitches, because we understand how much business continuity matters to you.

Expertise

Not every business needs a full in-house IT team. Team Eternal works as your technology partner, with a dedicated specialist becoming an extension of your own team.

Key Functionality

We keep your system bug-free with minimal downtime, and make sure every server-side need is fulfilled so your functional operations run smoothly.

What we cover

Our
Support Services

Eternal's support team is continuously trained to address your business needs. Here's what our technical support covers.

OS and Server Migration

Maintaining servers and IT infrastructure is difficult for non-IT organisations. Eternal takes on that responsibility with cloud-based solutions and a 99.99% uptime commitment, including migration to AWS to unlock the full benefit of its infrastructure.

Software Maintenance & Proactive Support

Software is an evolving process, so we stay on to maintain what we build — standing by for urgent needs and flagging backups or risks before they become problems, in proactive conversation with project owners.

Third-Party Solution & Maintenance

Already bought a solution from a third party? We help you get maximum value from it through enhancement and maintenance, drawing on deep experience across ready-made CMS and API-based platforms.

Inherited a codebase?

The Third-Party Application
Takeover Process

Team Eternal is here to back you even if the app was built elsewhere — with a structured process for taking over maintenance and enhancement support.

Stage01
01

Total Analysis

We start with a full code review, a documentation review, and time spent understanding the business needs behind the application — before touching a single line.

Stage02
02

Emergency Response

Urgent fixes, performance checks and improvements, server upgrades and code recovery — handled first, so nothing critical is left exposed.

Stage03
03

Software Evolution

We map a functional roadmap, run impact analysis on proposed changes, and carry every enhancement forward with the same agile approach we use on new builds.

Stage04
04

Full-Featured Maintenance

Server and infrastructure setup, preventive maintenance, version control, and backup and recovery — the full standing support your application needs long-term.

SLA Management Configuration Management Release Management Knowledge Management Quality Management
Choose your level

Support Level
Approach

Every issue is processed at one of three support levels, depending on how closely you need our team involved.

01

Dedicated

  • Works full time
  • Focused on a single project
  • Full accountability
  • Constant enhancement
  • Strong cost benefit
02

Partial

  • Part-time support
  • Focused across multiple projects
  • Full accountability
  • Enhancement delivered gradually
  • Strong cost benefit
03

Time and Material

  • Team on standby when required
  • Estimate provided, then delivery
  • Phase-wise development
  • No fixed long-term project plan
How we work

Building the Bridge Between
Development and Operations

When we work as your maintenance and support partner, our teams know errors aren't allowed — they hit your ROI directly. We run a hybrid agile methodology to keep every operation current and enhancements moving.

With a decade of experience in software maintenance and enhancement, we work with an industry-standard toolset:

Teamwork / JIRA / Basecamp DevOps (CI/CD) Docker Git / SVN / GitLab / GitHub
Get in touch

Let's Discuss Your
Maintenance & Support Needs

Have queries about your maintenance and support project ideas and concepts? Drop in your project details to discuss with our specialists.

  • Swift hiring and onboarding
  • Experienced and trained AWS team
  • Quality consulting and programming
Your project is in accredited hands
AWS Advanced Tier Services Partner and AWS Lambda Delivery Partner Odoo Ready Partner Reviewed on Clutch — 5 stars, 10 reviews