Step01
01
Discovery & Environment Assessment
We conduct a thorough discovery of your existing AWS environment, identifying workloads, dependencies, security posture, cost patterns and operational gaps.
AWS Advanced Tier Services Partner · Certified AWS Managed Service Provider
AWS Managed Support Services
Eternal is a certified AWS Managed Service Provider delivering 24/7 cloud monitoring, database management, DevOps automation and cost optimisation — so your team can focus on growth, not cloud operations.
24/7 Cloud Monitoring
DevOps Automation
Database Management
Cost Optimisation
Security & Compliance
Incident Response
15+Years of
experience
experience
100%Reviews &
ratings
ratings
15+AWS
certified
certified
99+Happy
clients
clients
Who we are
Professional AWS Managed
Cloud Services
AWS managed cloud services deliver hands-on, preventive and detective capabilities that raise your operational standards and reduce risk — without sacrificing agility. As a certified AWS Managed Service Provider, Eternal extends your existing team with the monitoring, incident management, security governance and cost optimisation your cloud environment needs.
Our managed support is backed by AWS-certified engineers with a proven record of solving complex operational challenges. Headquartered in Newcastle upon Tyne, UK and operating delivery teams from Ahmedabad, India, we serve businesses across the United States, United Kingdom, India, Canada, and Sweden — delivering the same enterprise-grade AWS cloud management to every client, regardless of geography. Our delivery is built against AWS Well-Architected Framework principles and supports compliance requirements including GDPR, HIPAA, PCI DSS and ISO 27001.
GDPR
HIPAA
PCI DSS
ISO 27001
SOC 2
Keeping data solid
Managed Database
Support for AWS
The database is the backbone of every application, yet not every organisation has the bandwidth for a dedicated DBA. Here's how our AWS database specialists keep yours healthy, migrated and modernised.
Managed Database Support
Eternal's migration experts move your application's database to AWS at a fraction of the cost of a full-time DBA — across Amazon RDS's six engines or any specialised engine your architecture needs.
AWS Database Migration Service (DMS)
Our DMS experts oversee the full migration lifecycle — schema conversion, replication setup, monitoring and cutover — for homogeneous or heterogeneous moves with near-zero downtime.
Database Modernisation
We assess your current database estate, design a target architecture using best-fit AWS services — RDS, Aurora, DynamoDB, Redshift, ElastiCache — and manage the move with minimal impact on your team.
What's included
Explore Our Expert
AWS Managed Services
As a leading AWS managed service provider, Eternal resolves your cloud challenges with 15+ AWS-certified engineers. Every service below is tailored to your organisation's workload and operational requirements.
AWS Cloud Consulting
Current-state assessments, business strategy, technology roadmaps, architecture design and migration planning — guiding every phase of your AWS journey.
AWS Orchestration & Management
Automating coordination across complex multi-service environments — lowering manual intervention and the risk of human error in cloud procedures.
AWS Cost Optimisation
FinOps-aligned right-sizing, Reserved Instance and Savings Plan strategy, and precise resource tagging — delivering measurable bill reductions without hurting performance.
AWS Cloud Strategy & Roadmap
Cloud readiness assessment, governance and risk frameworks, Well-Architected design, and total cost of ownership analysis — for a clear, actionable roadmap.
DevOps Automation on AWS
Infrastructure-as-code with Terraform and AWS CloudFormation, automated CI/CD pipelines, and cloud-native tooling — so your developers ship faster and safer.
Off-Site AWS Administrators
Skilled AWS System Administrators available on-site or off-site — certified expertise exactly when you need it, without the overhead of a full-time hire.
AWS Application Performance Monitoring
Real-time visibility into response times, throughput, error rates and resource utilisation — with CloudWatch dashboards and automated runbooks that catch issues early.
Network Security & Firewall Management
AWS Network Firewall, VPN and Route 53 managed services deploying, configuring and maintaining network security across every VPC, scaling with your infrastructure.
AWS Incident Detection & Resolution
Proactive alerting, rapid triage, root-cause analysis and post-incident review — plus multi-region backup and disaster recovery for round-the-clock resilience.
Getting started
Our AWS Managed Services
Onboarding Process
A structured five-step process moves you from first conversation to full 24/7 steady-state operations — usually within 1 to 8 weeks depending on environment complexity.
Step02
02
Architecture Review
A cloud architecture review against AWS Well-Architected Framework principles identifies risks, optimisation opportunities and service improvements across your estate.
Step03
03
Tooling & Monitoring Setup
We deploy Amazon CloudWatch dashboards, custom alerting rules, log aggregation pipelines and automation runbooks tailored to your requirements.
Step04
04
Runbook Creation & Documentation
We create detailed operational runbooks covering incident response, escalation paths, backup schedules, patching windows and change management.
Step05
05
Hypercare & Steady-State Operations
A dedicated hypercare period ensures stability and fine-tuning before transitioning to full steady-state 24/7 AWS cloud operations management.
Where we've delivered
Industries We Serve With
AWS Managed Services
As a leading AWS managed cloud service provider, Eternal has delivered AWS-powered solutions across these industries — helping each scale, secure and optimise its cloud environment.
Why it's worth it
Top Benefits of
AWS Managed Services
Choosing a certified AWS managed service provider like Eternal delivers measurable financial, operational and strategic advantages for your business.
On-Demand Access to Talent
Gain trusted access to skilled, hard-to-find AWS cloud professionals whenever your project needs them.
Maximised Cloud Value
Leverage a certified AWS partner to maximise the value of your cloud spend and build a resilient environment.
Operational Efficiency
Achieve cost-effectiveness and consistently enhanced performance across every workload you run.
Stronger Cloud Governance
Proven processes, automation and infrastructure-as-code strengthen governance across your AWS estate.
Relief for In-House Teams
Lift the burden of cloud maintenance and monitoring from your in-house engineering team entirely.
Secure, Compliant, Lower Cost
Operate more securely and compliantly, at a lower total cost of ownership than running it all in-house.
Why Eternal
Why Choose Eternal for
AWS Managed Services
An expert team of dedicated AWS professionals and industry specialists — with deep technical expertise, transparent process, and a commitment to measurable outcomes.
Data & IP Security
Full protection of your data and intellectual property across every managed engagement.
Transparent Reporting
Full visibility into monitoring, incidents and cloud spend at every stage of the engagement.
Flawless Solutions Delivered
Rigorous QA and review before any change reaches your production environment.
24/7 Technical Support
Round-the-clock technical support long after onboarding is complete.
Confidentiality with NDAs
Every engagement covered by a signed non-disclosure agreement.
Backup & Disaster Recovery
Multi-region backup and disaster recovery built into every managed environment.
Compliance-Ready Delivery
Delivery aligned with GDPR, HIPAA, PCI DSS and ISO 27001 across every engagement.
No Hidden Costs
Clear scope and pricing agreed up front, with flexible engagement models to fit.
What Clients Say About
Our AWS Managed Services
Read honest feedback from our clients to understand why businesses across the UK, Sweden, and beyond continue to trust Eternal for their AWS cloud management needs.
★★★★★
Large scale MongoDB development delivering multi type content within complex collections with embedded typing and logic and in multiple languages on AWS. Technically complex but delivered faultlessly. Thanks everyone at Eternal, job very well done!
Richard P.Bournemouth, GB
★★★★★
The Eternal team did an excellent job setting up our application. It was a complex scenario with several legacy issues, but they worked swiftly and communication was excellent, all managed through a very helpful online project management system. I will definitely be using them again in the future
David H.Leeds, GB
★★★★★
Great team to work with, they fixed a very difficult problem which 5 other coders could not figure out. They did in an hour. Amazing team, will hire again for future projects.
Edward B.Stockholm, SE
Our AWS Managed Services
Success Stories
Explore how Eternal has delivered measurable results for clients using AWS Managed Services — from large-scale email delivery to complex application migrations.
01
High-Volume Email Delivery via AWS
A client needed to send 100,000 emails in 24 hours through their existing application — an objective their current setup couldn’t meet. Eternal’s AWS team re-architected their email delivery pipeline using Amazon SES, solving the challenge efficiently and reliably.
Read case study →02
AWS Modernization: Transforming Healthcare App into Serverless Powerhouse
Voxel Readers is a cloud-based medical reporting platform used by doctors, radiologists and clinics to generate, upload and download patient reports securely.
Read case study →Common questions
FAQs on
AWS Managed Services
Q
What is AWS managed services?
AWS Managed Services (AMS) provides ongoing management of your AWS workloads, ensuring your cloud environment runs reliably and securely. It automates key operational functions — monitoring, patching, security controls, backup management, and incident response — reducing day-to-day operational overhead and improving cloud uptime.
Q
What does an AWS managed service provider do?
An AWS Managed Service Provider (MSP) is a certified cloud partner authorised by AWS to manage and support your cloud environment — handling infrastructure design, migration, 24/7 monitoring, security and compliance, patching, database management, cost optimisation, DevOps automation, and incident resolution.
Q
Which AWS service is fully managed?
AWS offers several fully managed services that remove the need for manual infrastructure management. Key examples include: AWS Lambda (serverless compute), Amazon S3 (object storage), Amazon DynamoDB (NoSQL database), Amazon RDS (managed relational databases supporting MySQL, PostgreSQL, Oracle, SQL Server, and Aurora), Amazon ECS/EKS (container orchestration), and AWS Fargate (serverless containers). These services automatically handle scaling, backups, updates, and monitoring — helping organisations reduce operational overhead and accelerate deployment.
Q
How much do AWS managed services cost?
Cost varies with the size and complexity of your environment, the services in scope, and the required SLA tier. Working with a certified AWS Managed Service Provider like Eternal is often more cost-effective than staffing an in-house cloud operations team.
Q
What performance measurement services does AWS offer?
AWS provides several specialised performance monitoring services. Amazon CloudWatch is the primary solution — a centralised dashboard tracking metrics, logs, and alarms, alerting teams when performance deviates from defined thresholds. AWS Trusted Advisor offers metric-based recommendations across six priority categories: cost optimisation, performance, security, fault tolerance, service limits, and operational excellence. AWS X-Ray provides distributed tracing for applications, helping identify latency bottlenecks. AWS Cost Explorer and Compute Optimiser deliver right-sizing and cost-performance analysis across your entire AWS estate.
Q
What support services does AWS offer?
AWS offers four direct support plans — Basic, Developer, Business, and Enterprise — each with increasing levels of technical support and response SLAs. Beyond direct support, AWS certifies third-party organisations as AWS Consulting Partners to provide managed services. Partners are classified as Select, Advanced, or Premier based on expertise, certified headcount, and customer success metrics. Eternal is a certified AWS Consulting Partner, working closely with AWS support teams to deliver proactive, hands-on managed services tailored to your business requirements.
Q
How do I choose the right AWS managed service provider?
Look for verified AWS Partner status, certified engineer headcount, service depth across monitoring, security, patching, cost optimisation and incident response, relevant industry case studies, and confirmed 24/7 SLA commitments. Eternal meets all five as a certified AWS Consulting Partner with 15+ certified engineers.
Q
What is the difference between AWS Managed Services and AWS Support?
AWS Support provides advisory and technical guidance while you still operate your own environment. AWS Managed Services takes complete ownership of day-to-day cloud operations — proactive monitoring, patching, security, incident management and cost optimisation are all handled by the MSP.
Q
How long does it take to set up AWS managed services?
Straightforward environments can be onboarded within 1–2 weeks. Complex environments — multi-account organisations, large database migrations, or custom compliance needs — typically take 4–8 weeks, following discovery, architecture review, tooling setup, runbook creation and a hypercare period.
Q
Do you provide AWS managed services in the USA?
Yes — Eternal provides AWS managed services to businesses across the United States, including technology companies, SaaS providers, e-commerce platforms, and enterprises in sectors such as finance, healthcare, manufacturing, and logistics. Our US clients benefit from the same certified AWS engineering team, 24/7 cloud monitoring, and enterprise-grade SLAs as our UK and India clients. We support US-specific compliance requirements including CCPA, HIPAA, SOC 2, and PCI DSS. Operating from our UK headquarters and India delivery centre, we provide round-the-clock coverage that aligns with US business hours across all time zones — EST, CST, MST, and PST.
Get in touch
Let's Talk About Your
AWS Managed Services Needs
Have questions about your AWS cloud environment? Share your project details with our AWS-certified specialists and get a tailored managed services assessment.
- Swift hiring and onboarding
- Experienced and trained AWS team
- Quality consulting and programming
Your project is in accredited hands
